Servisure - Randburg

Servisure was established in 2002 by Lawrence Naidoo and Andrew Gideon. It is the only local company that offer this type of service to the retailer. Servisure adds value to any one of these companies by providing them with well trained staff in appliance installations, extended warranties and audio visual.

Soon after the start of Servisure we found out what a great need there is for this kind of service provider network and we equipped ourselves with the capabilities to repair and replace, when needed – countrywide.

Capabilities & services include:
•– Appliance Installations
•– Gas appliance installations
•– Electrical appliance installations
•– Electronic and Mechanical replacement and repair service plans for retail consumer channel
•– Product  

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support
•– Extended Warranties
•– Extended warranty customer relationship management
•– Parts ordering and fulfilment
•– Sales training on audio visual equipment and home appliances
•– Fully integrated manufacturer warranty programs



Key Spirit Trading 261 t/a Servisure was founded 2002 and became the leading Extended Warranty & Installations company in S.A.

We are currently contracted to Dion Wired, Builders Warehouse, Makro and Game to handle all their extended warranty’s and installations of all the appliances they sell. We have sale teams that operate in all of these stores in South Africa. The people we employ are qualified and the best in the field that they operate in.

We do installations on all brands: Smeg, Siemens, Miele, Kelvinator, Samsung, Best, Defy, Elba, Total, LG, Electrolux, AEG, Bosch and all makes of Gas Geysers and Fireplaces. We also instal: Air conditioners, Heat Pumps, Plumbing for Fridges, Ice Makers, Dishwashers and Washing Machines.

Vision of Servisure

Our objective is to become the Biggest Extended Warranty and Installation Company in a Africa therefore making us the No. 1 South African Service Provider to Retail Giants.



Why Servisure
The market research we have done in a last couple of years reveal that a large 58% of service type executives find themselves struggling with rising warranty expenditures and after-the-sale satisfaction issues with customers. 57% are struggling with efforts to streamline warranty chain advancement initiatives in their particular service organization.

Because of this, a good number have taken steps to put in place an analytic-driven closed-loop warranty chain, revise current business processes and to embrace new tech. solutions to best handle warranty work-flow, lower costs, create additional revenues, heighten claims administration, and make improvements to customer satisfaction.

It was made very clear by this report that top companies could reduce the total time of warranty claim processing to 2.7 days, down from the previous 5.2 days, and were able to both improve the level of customer satisfaction and reduce their costs.

Servisure research also stated that a full 74% of top companies already have an integrated service and warranty management organization firmly in place, 77% have a VP or above executive managing the warranty and service functions both, 48% are using some form of automated system for processing warranty claims and achieving the desired performance of warranty management.

The research also indicates 79% of all executives that were polled think warranty chain performance is very important for their businesses’ current success and over 59% saying it is more important right now than it was two years ago, mostly because of the need for increased speed and maintaining a low over-head.

The study concludes that top service organizations have begun to recognize the major impact of efficient warranty management on their bottom lines’ performance by leveraging technology and applying effective business workflows and processes.

Many of these industry leaders were then able to take additional steps toward streamlining existing warranty management practices, they were able to lower processing costs and overhead, and lessen the amount of incidents of product failure by introducing the analytics needed, creating a closed loop system to link product design and warranty.

This current 2012 study looks at how these best practices give power to today’s top companies making it possible to attain the highest levels of performance in warranty management while lowering costs, attaining more satisfied customers, and building new revenue streams from service.