McDonald's SA (Pty) Ltd:Branches:Witkoppen Road - Johannesburg

To whom it may concern,

Yesterday the 13th of April 2014 I was gravely mistreated by a McDonalds employee who goes by the name of Mavis at the McDonalds Witkoppen Road Douglasdale.

Last night between 20:05 and 20:30 I ordered the following meals; one cheese burger happy meal with a creme soda, the spicy chicken burger, chips and a coke and a McFlurry and an ice cream with a flake.

We advised the cashier that this meal was for a sit in. She gladly attended to our order and we sat down to eat. As I prepared to eat my "happy meal" cheese burger I noticed that the packaging was greasy and oily. I then examined the bun and noticed that it has burn marks on it. I immediately advise my 2 friends and they too agreed that this burger was not up to par with the usual McDonalds quality standard.

I immediately got up and went to the cashier who happened to be standing next to Mavis, I politely explained my query and she looked at the burger and called Mavis to assist. Mavis's response was the most disrespectful response i have ever received. In fact it was bordering on defamation. She told me that there was nothing wrong with the burger and this is how McDonalds makes their burger. Her attitude was appalling to say the list. I responded by attempting to diffuse the situation but she continued to outwardly disrespect me in front of her staff. One of the staff members tried to calm her down and she received a scathing response and told to get back to her place.

Eventually she brought another burger however her disrespectful nature was so disgusting that still attempted to calm her attitude but failed dismally. I then responded by asking why does she have to make me feel like sh*t for raising a query with her. She then decided that ignoring me was her way of dealing with me. I eventually walked away leaving the burger in the counter as i could not accept the treatment, i had just received from this store.