Reviews of Thrifty Car Rental - Durban

Watch out when using this car hire company...we have used Thrifty several times with no problem but on this last occasion ending 24/12/14 we were disappointed to find an extra fuel top-up charge on my CC when we had actually re-fuelled the car some 10 minutes & 10km prior to the drop-off. Despite their staff not following the car return process by failing to fill in the fuel tank gauge position as provided for and us as a courtesy, providing the last fuel slip for the top-up, Thrifty insisted that we had not re-fuelled and would not reverse the charge. Shows how careful you have to be. I am disappointed that having been a regular customer 2/3 times p.a. they treated me this way and refused to acknowledge their own shortcomings. after a very frustrating process and a dogmatic approach to trying to resolve the problem I eventually had to concede defeat!. Needless to say, on principle, I cannot choose Thrifty again and would advise renters to choose another car rental company,