Reviews of Ailsa Fern Lodge The - Ottery

Place was very decent, clean and well organized.

Owner of the lodge who conducted the interview was however, unprofessional. There was a misunderstanding about whether my fiance was to stay at the lodge for 1 night or two nights. He had originally wanted to stay for two nights and apparently phoned her to change to one night. When we arrived at the lodge and said he will be staying for one night, the woman questioned us as to why he will be staying only one night and did not seem to know that he had changed it to one night. I then went to speak to my fiance outside of her house to ask him whether he phoned her and changed or had forgotten. When we came back inside her house to sort out the misunderstanding, she did not give us, nor herself the opportunity to resolve the problem. When we attempted to sort it out by telling her that my fiance said he booked one night, the owner then shouted at us, accused us of being liars, accused us of conspiring outside of her house to lie to her and then chucked us outside of her house. She shouted at us in an abrupt manner telling us that she does not deal with liars. I was horrified and have never in my life been treated this way.

There was a clear misunderstanding about the the duration. Either my fiance did phone to change the duration to one night or he had forgotten. Either she did receive his call and had forgotten that she did or she did not receive the call. Regardless of what had truly happened, instead of dealing with the misunderstanding in a professional manner, this woman was extremely rude. She does not seem to have conflict resolution skills and does not know how to deal with and handle misunderstandings that arise in a humble professional and kind manner.