Tokai Renault - Cape Town

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Company name
Tokai Renault
Location
197 MAIN ROAD, RETREAT, 7945, Cape Town, South Africa
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Contact number
Fax
(021) 713 2457
Website address
Listed in categories
SportsVehicle Sales
Brand
Car
Engine
Franchise
Motor sport
Quality
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Renault
Roads
Sales
Service
Sport
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Company description
Returning to the South African market in 1996 via the "blue chip" Imperial Holdings' Imperial Car Imports division (ICI), the Renault marque found quick acceptance amongst local vehicle buyers and initial sales targets were met well within set time frames. Indeed, within a few years Renault had once again become a force to be reckoned with in the South African market. The Renault reputation for quality of product, superior driving experience and quality of service has also made Renault a sought-after franchise. While adhering strictly to its policy of never allowing growth to outstrip its ability to provide the required high standards of Renault after-sales service, Renault has grown its dealer representation from the original seven in 1996 to 56 serving all the main centres in the  
Show more country. An industry survey naming Renault as amongst the best service providers bears proof of the high standards maintained. The Renault model range covers a large sector of the market with the Renault Clio, New Clio 3, Megane Sedan, Megane Shake it!, Megane Sport, Laguna, Scenic and Espace passenger ranges and the Renault Kangoo and Traffic in the commercial sector. New model launches to the local market now follow shortly on the heels of their European launches and South Africans can look forward to seeing a number of brand new Renaults being brought to market every year as part of the Renault Commitment 2009. Renault has become a world leader in vehicle safety. The stringent Euro NCAP crash testing programme has awarded maximum marks to a number of Renault models and so endorsing them as among the safest vehicles available in the world. (8 vehicles have already received the top 5 stars NCap rating) The quality and the stature of Renault products brought to the local market are amply illustrated by the fact that the prestigious Car of the Year competition annually staged by the South African Guild of Motoring Journalist, in 2000 named the Clio as the winner of the competition.

Reviews

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Very poor service from Renault tokai.

Difficult to make a booking because they don't answer their phone. When they eventually did answer I wasn't able to speak to the person I needed. Left a message but nobody called back.
When I eventually managed to get hold of the right person the arrangements for dropping my car to them were complicated as they could not arrange for me to be dropped back to work.
The service seemed to be okay, but I soon discovered that they had switched off (or broken?) my rear parking assist. Numerous (mostly unanswered) phone calls and 3 weeks later the problem still not sorted. I'll be selling my Renault. Servicing it is just too much trouble!

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