The Planet Fitness Group kick-started in October 1995 with the vision of becoming the most loved health club in South Africa, and beyond. We have steadily grown since then and we now boast 30 clubs across the Planet Fitness, Planet Platinum and JustGym brands. You’ll find us all over the Western Cape, Gauteng, Kwa-Zulu Natal, Mpumalanga and the Eastern Cape too.
Planet Fitness isn’t your typical gym where everyone is just trying to outdo everyone else; it’s a place where everyone is welcome, where friends hang out, in a great atmosphere. We are all about helping you reach your personal health and fitness goals; you’ll find our experienced and friendly staff right where you need them. Sure, starting an exercise program isn’t easy…but we promise to be right beside you every step of the way. We’ll start you off with a complimentary induction session to ensure that you are comfortable and know how to use all the equipment and facilities.
Speaking of which, our facilities are world-class and immaculate; and we are constantly introducing exciting new training programmes and classes to keep things interesting. We help you find balance, a healthy lifestyle and a better way of living.
I'm very very disappointed, AGAIN. We just joined Planet fitness again and the same promises are made, this time by the manager. I've got back problems en both my feet was operated on and I never ever gym before. So, the first time my and my husband joining the gym and so the guy who was helping us promise us to help and guide us so that I would hurt myself and hubby to lose weight. After asking and asking and asking when they going to help us. That guy first said Monday, the week went then the month. Asking again, he said we must be there at 5 in the morning and we told him but we only gym from 6-7. Ok, then we will arrange for another time, that never happened. So, a nother month went by and nothing happened. We ask again, then he say we must be at the gym at 8 in the morning. Yay, right, we are working. And so we left the gym, paying almost R5000 for nothing. O, and then there was no package for partners, that guy's words and we joint each on our own and pay more than our friends.
We just join Planet fitness again first week in October. Promisses are made and nothing happened. I'm very very disappointed. If I get hurt who is responsible for my injuries, after we ask again and no professional person help me? There are no body professional on the floor during the time we gym. Nobody who assist or see that everything and everyone is fine. The super circuit is messed up and the people doesn't start at the point and
Then the ones who start at the point needs to wait for those who just cut in or jump around.
What on earth is going on? We probably wasting our money again and hurt ourselves. Do we need to quit again because of the poor service?
This is very unprofessional of Rustenburg's gym.......
firstly Planet fitness is such a rid off for cancellation if you phone on the actually day for cancellation they work on a month to month notice thou the contract has expired i will sue them for giving false info and they customer service have a very pathetic attitude on treating clients with understanding i joined the gym being a student where in the world do they get off deduction money when contract has expired this is seriously just plane wrong i phoned on the 15th of September 2017 and it will only take them next month of October after deductions before they cancel this nonsense of a contract MY WORD I WOULDN'T RECOMMEND NO ONE TO JOIN THIS GYM
Hi im so fed up with you guys. Last month u deducted the 249 this month again twice. I want all my money back tomorrow. I will sue you planet fitness for false promises when signing a contract. Cancel my damn contract. In 4 months it happened twice that u deducted double!!!!!!!! Ive got all the prove. I dont even gym there anymore because 90% of the time the equipment is faulty upstairs. Riette Bernardo..... Oh and that bag that i didnt receive when signing a contract u can keep it because that how u lie to members.
I sustained injuries at Planet Fitness Rosebank Gym due to an accident. The steam room glass (!!!) came out of its hinges and shattered on me causing deep skin wounds and requiring stitches. Three weeks after the accident healing has not been complete. Planet Fitness DENY RESPONSIBILITY and REFUSE TO COMMUNICATE with me. I view this as NEGLIGENCE - BREACH of HEALTH AND SAFETY REGULATIONS and LACK OF RESPONSIBILITY.
I signed up with a gentleman by the name Lets at the Centurion gate branch earlier this month. I would be starting my gym beginning of August. Yesterday I received a phone call from a gentleman by the name Inus from Hennops branch. He was telling me that I needed to cancel my first membership and bring my ID and sign up properly with him so that all my things can run smoothly. I had imeagined the two gentlemen work together, but something about the word "cancel" just didn't sit well with me. I contacted Lets, the gentleman I signed up with initially. And told him I have been approached by his colleague who insisted I come sign up with him instead. He mentioned how he knew nothing about it and I realized that Inus was doing an unethical and very unprofessional move. Inus then got his manager JP to call me. And JP insisted I explain the situation, but I was already so disappointed with the way things were happening. I explained to JP that I will not be signing up with Hennops, because I am already signed up with Gateway which I was told has an understanding for us to exercise at hennops during the Gateway renovations. But JP did not sound please with me and the words at the end of the phone call was that my contract would be cancelled and I go to a different gym either than planet fitness. I am so saddened by this because I was looking forward to the ladies only section which I got to enjoy for two days, but because of employees trying to pouch clients, Planet fitness is technically saying they do not want me to gym with them and I remain at a loss.
I joined Planet Fitness in Oct last year in Glenvista, from the beginning the sales consultant told me incorrect information about how much my monthly subscription would be etc. Then one month debit order would go off and then the next month not. When I called they said I had insufficient funds, yet when I sent them a bank statement to show this was not the case they still said I had to pay the penalty amount of R220. This happens every month. Have tried calling / emailing call centre and branch and I get these email responses that seem to be automated as they do not answer my problem. I have tried cancelling and again have had no response from anyone at the club or Head office. This is the WORST service I have ever received and the staff at Glenvista are not interested and very rude. DO NOT SIGN UP!
Reply by Lehlogonolo on 4 August, 2017
That sounds so terrible. You need to take it to social media. I am giving them till the end of this month to come back to me because I was treated like a nobody whereas I was a client. I felt so robbed.
I would not recommend Planet fitness to anyone I know. Their call centre is not helpful at all and the branch that you sign up with is only good for calling people to recruit, go there with a problem and then its a call centre issue. They took R299 from my account instead of R199 for the first 3 months of my contract and when I finally get help from the call centre 6 months later they said its an admin issue that cant be fixed so i just have to pay the fee.
Planet fitness built a new gym 30m from my house in Vanderbijlpark. The outlets from the air conditioners are so loud their wake my household when the timer comes on at 04h25.
Planet Fitness manager at the gym promised that it will be rectified, after 6 weeks no action, no feedback and they are avoiding me.
Frustrated in the extreme!!!!
I need to cancel my membership but it doesn't seem to be possible. Is there a cosmic possibility I could get help? I've been trying to get help for a week and no response whatsoever. This is quite frustrating
I have been trying to get answers regarding my contract. My contract has run it's three years yet I still got debited this month. Could I please get a contact number? so I can speak to someone and get answers.