The Planet Fitness Group kick-started in October 1995 with the vision of becoming the most loved health club in South Africa, and beyond. We have steadily grown since then and we now boast 30 clubs across the Planet Fitness, Planet Platinum and JustGym brands. You’ll find us all over the Western Cape, Gauteng, Kwa-Zulu Natal, Mpumalanga and the Eastern Cape too.
Planet Fitness isn’t your typical gym where everyone is just trying to outdo everyone else; it’s a place where everyone is welcome, where friends hang out, in a great atmosphere. We are all about helping you reach your personal health and fitness goals; you’ll find our experienced and friendly staff right where you need them. Sure, starting an exercise program isn’t easy…but we promise to be right beside you every step of the way. We’ll start you off with a complimentary induction session to ensure that you are comfortable and know how to use all the equipment and facilities.
Speaking of which, our facilities are world-class and immaculate; and we are constantly introducing exciting new training programmes and classes to keep things interesting. We help you find balance, a healthy lifestyle and a better way of living.
I signed up with a gentleman by the name Lets at the Centurion gate branch earlier this month. I would be starting my gym beginning of August. Yesterday I received a phone call from a gentleman by the name Inus from Hennops branch. He was telling me that I needed to cancel my first membership and bring my ID and sign up properly with him so that all my things can run smoothly. I had imeagined the two gentlemen work together, but something about the word "cancel" just didn't sit well with me. I contacted Lets, the gentleman I signed up with initially. And told him I have been approached by his colleague who insisted I come sign up with him instead. He mentioned how he knew nothing about it and I realized that Inus was doing an unethical and very unprofessional move. Inus then got his manager JP to call me. And JP insisted I explain the situation, but I was already so disappointed with the way things were happening. I explained to JP that I will not be signing up with Hennops, because I am already signed up with Gateway which I was told has an understanding for us to exercise at hennops during the Gateway renovations. But JP did not sound please with me and the words at the end of the phone call was that my contract would be cancelled and I go to a different gym either than planet fitness. I am so saddened by this because I was looking forward to the ladies only section which I got to enjoy for two days, but because of employees trying to pouch clients, Planet fitness is technically saying they do not want me to gym with them and I remain at a loss.
I joined Planet Fitness in Oct last year in Glenvista, from the beginning the sales consultant told me incorrect information about how much my monthly subscription would be etc. Then one month debit order would go off and then the next month not. When I called they said I had insufficient funds, yet when I sent them a bank statement to show this was not the case they still said I had to pay the penalty amount of R220. This happens every month. Have tried calling / emailing call centre and branch and I get these email responses that seem to be automated as they do not answer my problem. I have tried cancelling and again have had no response from anyone at the club or Head office. This is the WORST service I have ever received and the staff at Glenvista are not interested and very rude. DO NOT SIGN UP!
Reply by Lehlogonolo on 4 August, 2017
That sounds so terrible. You need to take it to social media. I am giving them till the end of this month to come back to me because I was treated like a nobody whereas I was a client. I felt so robbed.
I would not recommend Planet fitness to anyone I know. Their call centre is not helpful at all and the branch that you sign up with is only good for calling people to recruit, go there with a problem and then its a call centre issue. They took R299 from my account instead of R199 for the first 3 months of my contract and when I finally get help from the call centre 6 months later they said its an admin issue that cant be fixed so i just have to pay the fee.
Planet fitness built a new gym 30m from my house in Vanderbijlpark. The outlets from the air conditioners are so loud their wake my household when the timer comes on at 04h25.
Planet Fitness manager at the gym promised that it will be rectified, after 6 weeks no action, no feedback and they are avoiding me.
Frustrated in the extreme!!!!
Having problems with Planet Fitness since I joined in December 2016. I paid upfront for 6 months and today they deducted R449!!
I transferred from Rivonia to Fourways and oh my word! what a mission to do that.
Worst customer experience ever!
Been trying for 3 months to cancel a membership
Called the call centre, emailed the customer service centre, called the club. Given the run around for 3 months.
Monthly subscriptions still being deducted from my account.
I now have to resort to every social media platform available to want potential clients of this level of extortion.
Should not have to beg for customer service like this!
Dr R Pillay
Reply by Annemien van Schalkwyk on 2 January, 2017
Same here. Paid the cancellation fee & sent proof of payment. Fees still went of. I reversed the debit order. They called & sent messages to say I did not pay. I sent my cancellation with proof of payment again. Just saw on my bank statement they subtracted the fees again, which I reversed!
Reply by trevor on 16 May, 2017
another unhappy customer with the service-what company doesnt even have a normal email address to get enquiries from without talking to a sales consultant who will hear nothing of you say because you are passed "cool off period"-my agreement was with my branch not head office and why should I follow up with their departments when I have a consultant who consulted with me and now have to pay R2300 because of their lack of communicating.I've visited once,,,NEVER Again.Be warned all they care about is getting your money!
Planet fitness plattekloof has thee worst club manager I have ever met. She is unsympathetic and unprofessional to say the least. There has been a spate of car break ins at the club these last few months and they wouldn't even employ a security guard as a measure of extra security. This morning 3 vehicles were broken into. There is a gang operating in the area and planet fitness doesn't care about the well being of there members.All she said that the parking lot is not her problem. Well guess we will have to see what negative attention this will bring your business in the media. I am gatvol!!!!
To i took my wife to the gym for the first time.nobody shows you around and how to use the stuff.my wife got hurt and nobody noticed i went to ask for help but the came and didnt do much and said she will go get a weelchair but took so long me and my kids took action i sent my kid to dischem to lend a weelchair .my son went started panicing because my wife leg was swelling up and her hands started pulling stiff but still nobody came to assist i had to take my son to the toilet to vomit.then went back to my wife.still nobody helping her.when i pushed her out of the gym the lady i asked for help didnt even ask if she is ok.shouldnt you have firdt aiders on duty and weellchairs on site.have more people observeing help people.all staff are doing is worried about sighning people up.my wife could of died and nobody tryed to help.iam going to take the matter further.mr a alexander 0817885489
Hi..my name is pretty ndlovu I joined last year at R219,I was with a frend of which I was told that if we taking the same contract we can only gym at the same day n time,I cn not come alone,so she took her own contract and I did the same,to my surprise there are couples who are having one contract and gym on different times n days,again,I'm getting paid on the last day of the month by planets keep deducting any day starting from 25 or 29 and I'm using a cheque acc,wen the debit order bounce I'm getting charged R20,last month they deducted on the 29th R20 and I dnt knw wat was it for,again same day dey deducted R239,which was unpaid and got charged by the bank,again they never deduct on 31st instead they deducted on the 1st again,which is paid.now I dnt know how much I'm paying.
I need to cancel my membership but it doesn't seem to be possible. Is there a cosmic possibility I could get help? I've been trying to get help for a week and no response whatsoever. This is quite frustrating
I have been trying to get answers regarding my contract. My contract has run it's three years yet I still got debited this month. Could I please get a contact number? so I can speak to someone and get answers.