I have cancelled my membership on 20 August 2020 via email notice as advised by Planet Fitness client services. To my horror I discovered in December 2021 that the contract was never cancelled and the debit order amount of R534.34 was deducted from my account every month!
Be very carefull if you consider joining Planet Fitness, you might end up finding it very difficult to terminate membership and always check your account. Planet Fitness deducted a double premium in December 2021, that,s how I picked up the mistake. The excuse you will be given is that they never received the email, but really.. that just dont stick.
Review CANCELLATION
1.0
PLANET FITNESS - HEAD OFFICE, Contact Number, Call Centre21 North Road, Illovo, 2193+27 11 327 1808https://www.yellosa.co.za/img/za/f/_1594124829-55-planet-fitness-head-office-contact-number-call-centre.png
1
CANCELLATION
PUBLIC USER
I cancelled back in 2019 through email and was approved it was supposed to be free because I canceled few days after joining but last year December I received a call from attorneys saying my account was handed over to them I haven't been paying my account I'm confused how because I have even forgotten about planetfiness that was 3 years back when I canceled