Tourism

The tourism industry is in the midst of a vast transformation. As with many sectors, several factors are in play. Advances in technology are creating new opportunities for communication and sales. Customers are picking up on these quickly, thereby generating new demand patterns. At the same time, deregulation is paving the way for new competition.
These factors are forcing the tourism companies—from travel agencies to tour operators, hotels, and airlines—to review their business models. Flexibility and a clearly differentiated offering are keys to success. Additional potential lies in fully harnessing the power of the internet.
Our deep expertise enables us to assist tourism clients in developing programs for a new future. We use innovative approaches to tailor offers precisely to customer requirements and to align process flows and organization structures with new strategies. We also support regional projects aimed at developing tourism. Our work spans the globe and touches on topics such as planning and investing in infrastructure, product design, and branding.