Job vacancy Estimator & Service Consultant

Nelson Mandela Bay (Port Elizabeth / Uitenhage)

Job Title: Estimator & Service Consultant
Requirements:

• Experience: Proven experience in estimating and/or service consulting roles, or sales preferably in a technical industry/sector. Beneficial.
• Technical Skills: Proficiency in estimating software/tools and excellent Microsoft Excel skills. Familiarity with CRM systems is a plus.
• Communication Skills: Strong verbal and written communication skills with the ability to convey complex technical information to clients and internal teams.
• Customer Focus: A customer-centric approach with a commitment to delivering exceptional service.
• Analytical Skills: Strong analytical and problem-solving abilities to accurately estimate costs and address service-related challenges. (Training will be provided)
• Organizational Skills: Excellent organizational and time management skills to handle multiple projects simultaneously.
• Team Player: Ability to work collaboratively in a team-oriented environment.

Estimator Responsibilities:

• Item Evaluation: Assess requirements, specifications, and scope to develop accurate cost estimates.
• Cost Analysis: Conduct thorough cost analysis, considering materials, labour, equipment, and overhead costs.
• Quote Preparation: Prepare comprehensive and competitive quotes, ensuring all client requirements are addressed.
• Collaboration: Work closely with project managers, engineers, and other stakeholders to gather necessary information for accurate estimates.
• Market Research: Stay informed about industry trends, material costs, and market conditions to ensure competitiveness.

Service Consultant Responsibilities:

• Client Liaison: Serve as the primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall customer satisfaction.
• Coordination: Coordinate service projects from initiation to completion, ensuring adherence to timelines and budgets.
• Problem Resolution: Address and resolve any issues or concerns that may arise during the service process, maintaining positive client relationships.
• Documentation: Maintain accurate and up-to-date project documentation, including contracts, change orders, and client communications.
• Quality Assurance: Monitor project deliverables to ensure they meet quality standards and client expectations.
• Collaboration: Work collaboratively with internal teams, including sales, and operations, to ensure seamless service delivery.

PE000808

31 Dec, 2024 (207 days left)