Job vacancy Maintenance Coordinator

Nelson Mandela Bay (Port Elizabeth / Uitenhage)

About the role:

• Attend to all incoming queries - monitoring emails and taking all incoming queries and distributing tasks to the rest of the team
• Resolving minor issues
• Daily check-in regarding the progress of tasks - 30 min in the morning and 30 min in the afternoon
• Plan & schedule daily, weekly and monthly tasks & monitor completion of said tasks
• Ensuring that the 24-hour turnaround time is adhered to
• Driving all tasks related to the maintenance department including following up with contractors for quotes and invoices
• Check-in with the maintenance team and assign tasks if/when a staff member cannot get to it
• Communication liaison
• Monitoring client satisfaction through follow-ups & solving client issues/problems
• Initiate measures to research and resolve client-raised issues
• Sourcing & interviewing contractors
• SLA for new contractors
• Staying up to date with all legal and systems training

Collaborate with clients to identify and implement value-added services
➢ Personal phone calls
➢ Checking up on maintenance & visiting properties for bigger jobs
➢ Visiting properties with the property inspector when there are issues
➢ Sending the reports
➢ Overseeing refunds & ensuring that we’re following up daily and processing all
deposits within 30 days of
➢ Maintenance follow ups
➢ Processing of payments

PE000791

30 Nov, 2024 (171 days left)