Sam Hotel Training Academy - Benoni

We train hotel staff in the following departments:
• Food & Beverage – A la Carte / Banqueting Waitrons and Restaurant Supervisors, Housemen, etc
• Beverage Department – Bartenders and Bar Assistants, Drink Service Assistant, etc
• Rooms Division – Room Attendants, Housekeepers, Cleaners, Laundry Assistants, etc
• Front of House – Receptionists, Concierge, Porters, Night Auditors, Reservations, Duty Managers, Front Office Managers, etc

Our programs are designed to assist 3 – 5 Star Hotels, Resorts, Lodges, Self-Catering Units/ Apartments, Guesthouses, Conference Centres, Wedding Venues, Restaurants, etc to maintain high standards of service and quality. Staff will be trained to the latest trends and equipped with product knowledge and skills to help them set your  

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hotel apart from your competitors. We have a great footprint in training hotels and lodges around South Africa and neighbouring countries. Training can either be held on site or at a location of your choice.

The costs of in-house training will depend on the duration of the program and the number of facilitators required. Each program is designed to meet each establishment’s needs and with a minimum of 8 and maximum of 20 participants per group.

There are 2 ways to run our in-house training:

Standard Service
• Choose from Sam Hospitality Training Academy fixed programs and run training on your premises.
• Offer our facilitator(s) accommodation and meals during training.
• Cost effective if more than 12 people.
• Available from as little as R3 500 per day, excluding travel expenses.

Customized Service
• Tailor an existing program to your requirements.
• Incorporate our mystery guest/ shopper programme/ pre training evaluation, consultation and guest reviews to get precisely the training your establishment needs.
• Offer our facilitator(s) accommodation and meals during training.
• Cost effective if more than 12 people.
• Available from as little as R5 500 per day, excluding travel expenses.

Please note that if you do not provide accommodation, we charge an extra R600 per night.

Why in-house / onsite training?
• Cost saving and hassle-free – Your company saves a lot on travel expenses and accommodation costs for your staff. You do not have to go through the trouble of looking for accommodation and arranging for travel.
• Training programs are tailor-made to suite your establishment’s specific needs.
• You maintain control of the training - You have the freedom to decide the duration of the training. You choose less busier times so as not to jeopardize daily operations.
• You save on your training budget. The more staff you have to train, the bigger you save.
• Everyone stays on-site and is accessible when needed.
• You, as the manager has the opportunity to sit in, observe and contribute.
• You can combine your staff training with staff from other branches or neigbouring hotels.
• Staff is trained at the venue they are familiar with, using the equipment they used in their everyday life.
• You can even participate with other branches, hospitality establishments, et
• Training increases staff motivation and team building within departments.
• Participants return from the training feeling refreshed and more enthusiast about their job.