KIA MOTORS - HEAD OFFICE (Complaints) - Edenvale

After almost 5x years of excellent service from Kia Sandton, it is with Great regret to report total unacceptable service from Kia Menlyn. As ons of our employees was transferred to our Menlyn branch, it was obviously the most conveniant option for her to get vehicle serviced at Menlyn Kia. First visit, they refused to offer her fleet discount as per what we received from Sandton Kia for 5 years on 6x of our vehicles. Second visit they refused to give discount agian. Compared to Hatfield Kia and Sandton (according to both fleet discounts should be a standing rate) they still refused to give any discount. After our employee advised that she will then only do the service at Menlyn and do the brakes at Hatfield - they then refused to release the vehicle due to the fact that the funds was not showing on their bank account - this after we paid in the same way as with the first service at Menlyn (this round half the price compared to the previous service). For 5x years have we been paying normal eft on all our vehicles' services - never did we have a single issue to get our cars released. ONLY AT MENLYN KIA!!!!! INCONSISTANT as the vehicle was released without any issue after the prior service payment. Will NEVER recommend MENLYN KIA to anyone and never support them again.

May 2021 I purchased a vehicle at kia paarden island aka multifranchise or motus select. Since the very first day I complained about a dent in my bonnet, I was promised that it will be sorted out and to this day nothing has transpired. The sales consultant named Joe was absolutely amazing at selling me the car but don't be fooled, that's all they do just sell cars. After sales service is not one of their strong points other than getting rid of cars. My dash cam falls off my windshield and they tell me to put double-sided tape on instead of sorting out the problem. I am so sick of vehicle retailers ripping people off and getting away with it. A simple thing that can boost a business and can also break a business. But as long as the money rolls in to hell with service. People are so complacent in South Africa that service don't matter anymore. Cause no mater what you do, you will never receive the respect you deserve in this country. Look at our government?

My newly purchased vehicle has reached 20 000 KM and it is due for a second minor service as it is under warranty. KIA Motors refused to service my vehicle despite of guaranteed warranty due to new terms and conditions recently established. See attached and below message from KIA SERVICE PROVIDER -LIQUID CAPITAL

"Good day, (CAS-********-Z4J8L1-OC********)
Please be advised as per manufacture specification, vehicle needs to be serviced every ******** km/ 12 months from the late service , whichever happens first.
Please be advised that the service was due on ******** km/ July 2022, whichever happens first.
Vehicle is late for service. "

Looking forward to hearing from you
Regards
Mr Vusi Johan Mathenjwa (********)

I spoke to a service consultant today at Kia Amanzimtoti by the name of Nirosh telephonically. He shouted at me, and made me feel demoralised. I asked to speak yo the manager and still haven't spoken to any staff.

Good day I bought a Kia sonet and reported to Kia boksburg that there is an issue with the fuel reading when I fill fuel the digits on the cluster doesn't go up sometimes it will show I have 30km left but i have filled half tank petrol Kia boksburg advised it was a fuel line and replaced it. I still encountered the same problem took it back and they said they logged a hotline to Kia sa and the feedback was it is how the vehicle operates if I fill R200 every hour I could have a full tank with cluster showing zero km that is from Kia sa Marnus van wyk that was stipulated on the report and Kia boksburg saying there is nothing else they can do I must drive the vehicle like that what a load of BS will never buy Kia again because of this useless service

I have a Kia seltos and a Sonet. On 2021-11-28 i serviced my Seltos at *Kia Malmesbury* and was inormed that there is still a campaign outstanding as weel as my fuel pump must be repaired on my car. I also told them that my cars horn only works when it wants to. They told me that they will order it and will let me know and will do all the fixing once everything is there. 2 weeks after i contacted them and they told me my parts is there. I drove there to my dismay as the horn wasnt there....i was told to come again....what a waiste of my time and money..a week after that i called to confirm if my Sonet must come in for service as it was bought during 2021...they told me that it must come in!!! When i got there and waited for 2 hours i was informed that they cant service my car but only June 2022...another waist of my time and energy and money!!!!! Two weeks went past and no answer..during the second week of January 2022 I called them as they didnt make contact with me and asked how far are they with my stuff...they informed me that they have my stuff but their licence with Kia wasnt renewed and that they are going to forward my stuff to Kia Table View..i explained to them thats even further from my home..i than took it upon myself to contact Kia Paarl to arrange with them for my stuff to be forwarded there...Kia Paarl confirmed with them and I waited. On 2022-02-14 i contacted Kia Paarl to establish whether they received my goods but was informed that they haven't. I contacted Kia Malmesbury again and I was then informed that the forwarded my good back to Kia Head office...what a total waist and Im disgusted with there service

I'm driving a kia Rio 1.2l 2015 model, on the 14th of February 2022 I booked for service and was told that Norman the service consultant was not around by the lady who answered the phone and was told that I can bring it the next day which is the 15february 2022.
I sent the car for service the following day As agreed, only to find a rude young lady who told me that the car was not booked and she asked me that I'm I going to pay cash, and I told her that I have a new motor plan called Mother Warranty and mother service plan, my wife sent her all the proper document so that she can confirm with them and service my car. She called and say they are not answering the phone and she sent an email of which my wife received a claim number from Mother warranty but she said she did not received any email and she had been calling them but they are not answering their phones. Since morning until late around 3 o'clock. And I drove from musina to louistrichardt which is almost 100km. And drove back without the service I needed 200km for nothing
,including my petrol and I had to suffer for someone who couldn't do her job and on top of that she can't even talk well with customers, she has a bad attitude. Such people kill the business because they don't care, and come month end they get paid for nothing. I'm not satisfied with the way she treated me considering the distance I drove and the time I wasted for nothing.if Kia louistrichardt does not want to service our cars they must just let us know so we can take our cars else were, we're they know why they are there

We phoned to inquire and paid a holding deposit on the vehicle Kia Sonet R1000.00 on the 07th of December 2021 from Kia Umhlanga
I went to KIA Umhlanga from Amanzimtoti on the Wednesday the 08th of December 2021 to fill in and do all the paper works and purchase the Kia Sonet that we paid a R1000.00 as holding deposit. The sales person was Benjamin. I told Benjamin that I have my own insurance with a tracker that I have for 15years. I told Benjamin that I also don’t want the maintenance plan because the 5 year/Unlimited Kilometre Warranty is applicable to the entire KIA model range. All my other vehicle’s is on the same insurance. Benjamin said that there are no problems with that. I do have witnesses that was there.
After signage of the papers and finalizing the deal, everything was done and the deal was approved and the car was sold to me. Friday Benjamin message my daughter on Whatt’s app because the car is for Nedine my daughter. Benjamin phoned me and congratulate me with the purchase of the vehicle. Saturday the manager Ashlam phone me and inform me that I have to take the Maintenance plan and Tracker from them, before I can take the car. If I don’t take the Maintenance and Tracker, the car will be given to another customer that take the Maintenance and Tracker deal. After that we will go on a waiting list and if a new car is available, they will contact me. What happen to the car that we paid a holding deposit and did the finance on?

It is my consumer right to choose what I want with any purchase that I made.
Consumer Protection Act Nom 68 of 2008
• The right to choose:
• Right to Fair and Honest Dealings:
• Right to Fair, Just and Reasonable Terms and Conditions:
• Right to Equality in the Consumer Market and Protection Against Discriminatory Marketing Practices:
• Right to Fair, Just and Reasonable Terms and Conditions:
• Right to Accountability from Suppliers:

Please find Attachments from messages and photo that was send to me from the sales person Benjamin.

Good morning,
I hope this email finds you well. I am writing as a loyal customer who has been dissatisfied and whom feel robbed by Kia South Africa.

I bought the vehicle mentioned in the subject line in November 2019 and I am constantly repairing and replacing the vehicle parts ever since. In September 2020 I had to bring the car back to the service department of the Durban South Kia office due to a broken clutch pedal spring. I enquired about the resulting damage that the broken part had caused on the vehicle and I was told there was no effect and that the pedal spring may have just broken due to the type of material it is made up of. In October 2020 I got stranded due to gears not engaging so I had to replace the whole clutch for about R12 000 at Kia Durban central. When I enquired about what would cause this damage within less than a year of buying this vehicle, I was told it was my driving and the previously broken pedal spring had nothing to do with it. For the first time dealing with Kia I was dissatisfied by even the service that I got from that branch.
In the following year I had to change the battery which was also giving me a problem from 2020.

In September 2021 the pedal spring broke again. In November 2021 my clutch has burnt out and I have to pay another Approx. R******** to replace it.

When I bought this vehicle I thought I was buying a new car or did Kia sell me a defect of a vehicle? When my vehicle goes well for this repair it takes weeks to almost months. Currently I'm without a mode of transport and I have a business trip coming up. My vehicle will only be ready around Christmas. This is a huge in inconvenience on my part and I have had many people interested in buying this vehicle but seems it is just a poorly manufactured car that you are making money off of your customers with.

I am contesting the payment of this repair till you clearly explain to me why does this pedal spring constantly breaks and immediately I have to change the clutch.

Kia Somerset West. I bought my Kia Sonet in May 2021, and have wind noise since the first day. Had it in 3 times already. I escalating this as I hear nothing from them, and they are not returning my phone calls either. I need my vehicle fixed. Poor customer service. Please instruct from Head Office to resolve my issue. Thank you.

I am tired of waiting for the spoiler of my car that was ordered weeks ago... can you Supertech Newcastle KZN a clear answer of when will the spoiler for my car be delivered. Yaz this is making me angry now. coz it's been more than a month without my car!

Please give a clear answer to Newcastle Supertech as to when will you guys deliver the spoiler. Yoooo I am TIRED NOW!

Good Day,

I took my car to Kia Wonderboom about 3 weeks ago in Pretoria. The car was starting and only had idling issues i took the car in and they told me is wiring issues on the throttle body and i had to pay R2600.
And the car was fine. On my way home the car just completely switches off. And i took back the car with a tow truck. They said they will check it and come back to me. Its been 2 weeks now nothing has been done. They call me and say the computer Box of the car is dead. And they want me to pay for it. When i brught the car in the computer box was completely fine. They washed the engine as well. When i tell them of this issue they dont come back to me with a conclusion Please advise further.

I have a 2012 Kia Rio and i had trouble getting my car started, i took it to my mechanic who showed me that the problem is actually that the firewall surrounding the clutch is cracked and is extremely dangerous to drive since it could break at any time and i would have no clutch or it could possibly cause a spark. I contacted my insurance since he told me a panel beater would need to look at it. He then over rode the need for me to use the clutch to start the car so that i could get it from him to the panel beaters which was not far from him. I was referred to Ck coachworks to have it assessed. I did so and the assessor there was quite perplexed saying that i should also take it up with KIA as this is not normal and it’s a very thin piece of metal holding the clutch which has cracked.
The insurance told me its wear and tear, i then contacted Roy, the manager at kia Tokai who told me it’s impossible that it would be wear and tear as he has never heard of this happening to any other vehicle, he was so eager to assist in telling my insurance that it was not wear and tear and said i could tell them to contact him. He also said that he had been in contact with Ck coachworks and was awaiting photos from them and he would get back to me, he never did... I called two days in a row left messages and no reply. I eventually spoke to him again and he said he is still waiting on the photos from Ck coachworks. I told him i have my own photos and sent it to him. I never heard from him again. In the meantime i also spoke to Kefentse from Kia Customer care and she told me she would get hold of Roy and get him to call me, he didn’t, i called her again and she said she would sort it out and asked for my VIN number. I sent it to her and didn’t hear from her again for a day or three. I emailed her again and cc'd Roy in expressing my immense frustration that i am being ignored and nothing is being done. She told me that they are waiting on the report from Ck coachworks and then will send it to their technical team. I asked her why they are relying on an outside company, from my insurance instead of checking out the car themselves. she said to me that if i want the car assessed then i have to have my car towed to kia and also pay for them to assess it.....i am absolutely outraged at this, how on earth could they expect me to pay for something not caused by me. it was not in an accident, it is not wear and tear and it was not maliciously broken so what else can it be? It has to be manufacturing, even Roy agreed when he was trying to get my insurance to pay for it, but now that the ball is back in Kia's court he is quiet. I told them that it would take a few minutes for them to either send someone to my home to check it out or collect my car and check it out there but instead it’s taken them nearly 2 weeks for them to tell me that they are waiting on Ck Coachworks report! I told them that if that is all they really need then are they ok with it if Ck took a year to send a report to them which was already done and their customer just has to wait?? If they are so adamant that Kia does not need to look at it and Ck coachworks report is good enough and they want the customer to be attended to then I’m pretty sure that Roy or even one of his workers could get into their car and collect the report from Ck since this is what they say the holdup is because Ck is literally a 5 min drive from Kia Tokai. This is Kia not some fly by night company, should the customer not be of importance to them???
My car is immobile in my garage, i am highly stressed and frustrated at the level of service and no matter how many times i call and email they just treat me as if i don’t matter and it’s my problem and get a response whenever they feel like responding, even when I said I will be taking this further, it still did nothing. I even asked for the managers details and she said the manager can’t do anything.
To top it all off I have been separated from my 2 young kids for nearly 2 weeks because of it as I have had to send them to my mom to take them to school every day. If anything Kia should be compensating me for putting my life in danger because of low standard of workmanship and product and not to mention the immense amount of emotional distress this is putting me through.

Hi i had my car serviced at Kia Tokai CapeTown on Friday 30 July. I asked for a quotation to replace 2 tyres. It could not happen because the phones were down. I went to Goodhope Tyres on Saturday 31 as I replaced 2 tyres earlier in the year at their Centre. When I arrived there to obtain a quote, I noticed I had only one Falken trye on the front wheel. It should have been 2 Falken tyres on the front wheel. The one Falken was replaced with a Kumho Solus. Plse can you replace my trye as it is only a few months old bought at Goodhope Tyres. Im working from home so my car is in my garage most of the time and was not at any repair centre for it to go missing. Waiting to hear from you soon. Cell 060 564 5670.

I bought a car last year 18 November 2020 from Kia Weltevredpark it gave problems from the day I bought it with sound system. I noticed the was a oil leakage but wasn’t aware it was the it (Hyundai IX35) I thought it was my other car only to find out it was the Hyundai IX35 I bought from Weltevredpark, I noticed when I took my car for first car service at Hyundai The Glen they noticed oil leakage, cooling system pressure test failed I then reported the matter with the dealership they said they won’t help reason been the car is to old and I was suppose to expect oil leakage and problems. I reported the matter last month didn’t get any help from the sales manager Dawie Styne he just told me the car is to old I must expect such things. I am currently financing the car with the dealership and I feel I have been treated unfairly by the manager who said I was suppose to expect such since is a pre-owned car and is also old I need resolution towards the problem

Kia Picanto 2020 the reverse works sometimes and sometimes it doesn't,why is that?

Kia Picanto 2020 the reverse works sometimes and sometimes it doesn't,why is that?

Why are Kia spares so expensive. Ten times more expensive than it's counterpart. A Kia Cerato 2013 RH corner tail light for R10 750. Kia needs to intervene before this comes to the attention of the Kia owners and it's admirers.