Review Unacceptable Client Service after 5 Loyal Years Fleet Support

After almost 5x years of excellent service from Kia Sandton, it is with Great regret to report total unacceptable service from Kia Menlyn. As ons of our employees was transferred to our Menlyn branch, it was obviously the most conveniant option for her to get vehicle serviced at Menlyn Kia. First visit, they refused to offer her fleet discount as per what we received from Sandton Kia for 5 years on 6x of our vehicles. Second visit they refused to give discount agian. Compared to Hatfield Kia and Sandton (according to both fleet discounts should be a standing rate) they still refused to give any discount. After our employee advised that she will then only do the service at Menlyn and do the brakes at Hatfield - they then refused to release the vehicle due to the fact that the funds was not showing on their bank account - this after we paid in the same way as with the first service at Menlyn (this round half the price compared to the previous service). For 5x years have we been paying normal eft on all our vehicles' services - never did we have a single issue to get our cars released. ONLY AT MENLYN KIA!!!!! INCONSISTANT as the vehicle was released without any issue after the prior service payment. Will NEVER recommend MENLYN KIA to anyone and never support them again.