Review Kia Rio 1.4 Tec 2019


1.0
Kia Rio 1.4 Tec 2019
Good morning,
I hope this email finds you well. I am writing as a loyal customer who has been dissatisfied and whom feel robbed by Kia South Africa.

I bought the vehicle mentioned in the subject line in November 2019 and I am constantly repairing and replacing the vehicle parts ever since. In September 2020 I had to bring the car back to the service department of the Durban South Kia office due to a broken clutch pedal spring. I enquired about the resulting damage that the broken part had caused on the vehicle and I was told there was no effect and that the pedal spring may have just broken due to the type of material it is made up of. In October 2020 I got stranded due to gears not engaging so I had to replace the whole clutch for about R12 000 at Kia Durban central. When I enquired about what would cause this damage within less than a year of buying this vehicle, I was told it was my driving and the previously broken pedal spring had nothing to do with it. For the first time dealing with Kia I was dissatisfied by even the service that I got from that branch.
In the following year I had to change the battery which was also giving me a problem from 2020.

In September 2021 the pedal spring broke again. In November 2021 my clutch has burnt out and I have to pay another Approx. R******** to replace it.

When I bought this vehicle I thought I was buying a new car or did Kia sell me a defect of a vehicle? When my vehicle goes well for this repair it takes weeks to almost months. Currently I'm without a mode of transport and I have a business trip coming up. My vehicle will only be ready around Christmas. This is a huge in inconvenience on my part and I have had many people interested in buying this vehicle but seems it is just a poorly manufactured car that you are making money off of your customers with.

I am contesting the payment of this repair till you clearly explain to me why does this pedal spring constantly breaks and immediately I have to change the clutch.

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