I went to OK Furniture in Paarl and put a deposit down for a fridge. I was told they would keep it as this is seen as a lay-by.
I went back a few days ago and they sold it, the only one they had was the demo, and it had scratch marks on it. They informed me that they would get stock today from the branch in Malmesbury and when I phoned they did not have stock. The manager did not approach us once. They took their own time and made us wait for response on what to do next. Never have I ever had such an instance where you lay-by but they sell the stock to other customers and doesnt make the effort of getting more in for the client that already put money down for the product. My food is ruined and now I have to wait another week for the fridge, which I am pretty sure they will not have.
I am in the service industry myself but this is bad! Absolutely terrible.