Review Incompetent staff

The landline phone is never answered, what's the point of having one in the office if no one bothers to pick it up.
Couldn't get assisted to booking an appointment with marriage officer since system was of line, after I had to drive there to physically book because the phone is not functional.I asked one of them to take my details and atleast update me once system is back online so I can come back, was told that it is not possible to that, its a lot of work and responsibility which he wont do.
I could not believe the response.