Review of Department Of Home Affairs

I checked on the website, it said that the Edenvale office closes at 4 pm. I got there at 3.10 pm. There was a sign up at the door that applications for IDS and Passports were closed for the day. I was there to get birth certificates and marriage certificates. The gentleman at the door was perched on a wall just inside the entrance, swinging one leg, arms crossed and did not make eye contact.
Shouting across the huge room, he got the attention of some man who came to speak to me and explained that it doesnt matter what it says on the websites, the staff have the right to limit access as and when they please so that they can go home at 4 pm.
I asked for forms to fill in at home, was given one each of very poorly photostated documents, with the writing on one side cut off. When I asked for better I was told to visit another office as Edenvale doesnt have other forms. I had to bring this rubbish home and copy on my printer until I got them dark enough to be legible, that doesnt allieviate the problem of the writing being cut off.
Incredibly frustrating and ugly experience.