Review Customer dissatisfaction!

I'm writing this message with great disappointment and dissatisfaction from your service. Two months back I laybyed a black couch, 7seater and when I went to pay it out today I was told it's no longer there. I had to pay for a 6 seater with a totally different colour from what i wanted.its so inconveniencing because I thought the reason behind laybyed is to secure that specific product, now I don't understand the way you guys do things. I'm really not happy with your service.

I've tried to reach out to all offices and seek help but still no reply. This is bad.