Review Watch out!! Zando are not the same company that they used to be. Check reviews before you buy online

DO NOT BUY FROM ZANDO. They are a complete scam. . I ordered a dress from Zando and when I received the dress it smelled like body odour. I requested a return on the dress, which they collected from me. I then recieved an email saying that the refund was rejected since the dress smelled. I explained to them that the smell was already there when I received it, but they still refuse to refund me. I should not have received the dress in that state in the first place! Now I am being blamed for it. Unfortunately Zando are not the same company that they used to be. Either they have new ownership or have decided to rely on their previously good name to start scamming customers. By reading other reviews it seems that they either fail to deliver products that customers have paid for and if they do deliver, they intentionally send incorrect, damaged or inferior products and refuse refunds when these items are returned. I have learned my lesson to check reviews before buying online even if you have bought from the company before. I would never have bought from them if I had known beforehand that they have a 2.2 star rating on Google and a 2.8 out of 10 trust index rating on www.hellopeter.com