Review Highly unprofessional & unreliable

I have been waiting for my parcel since the 17 of May 2021 RR********TO and been calling Germiston hub since. They do not pick up their calls and when they finally do, they can’t check your parcel while you wait on the call. They take your details and promise to come back to you and they never come back. This is very unprofessional, I have obviously lost my parcel and my money here.