Review UIF claim

I'm really disappointed in the service at kempton park department of labour . everyone that i worked with went to various Labour departments and they have already recieved their money while i've been waiting for 4 months . The gentelman that helped me the last time said he would call me but i havent recieved a call its been a month already . i apply at kempton park and it was a online application which i applied for in October or november ,i was told its quicker but i still havent received anything