Review Worst customer service ever

Please people do not waste URLs time or money on this business.i purchase a connex laptop about 9 months ago which I use for work .the laptop has been for repairs twice already..once 12months ago due to the screen jumping needless to say it came back even worse .I sent it again for repairs 3 weeks ago ...uptil now the so called I t guy has not checked my laptop.it took the supplier over 1 week to collect the laptop from the store n still no one has worked on it.my husband has been calling the port Shepstone branch every day for the past week n still nothing.this has affected my income n I have bills that need to be paid.i have not worked in the past 3weeks due to ok furniture selling faulty/damaged products and then when a customer demands a refund so that I can go to Game n buy another one they tell the customer that they are waiting for the supplier. Who will reimburse me for the last 3 weeks of lost income?? I have spoken to all the managers including the area manager Rahim. I have taken all the necessary steps to resolve this but now I will be taking this Matter to the National Consumer Commissions as well as ICASA. It's appalling that Ok Furniture will take money from a customer and then when it's time for queries they refer you to the supplier...I would also like to know firstly why does ok Furniture sell damaged/faulty/brittle products to the public ??? Going forward I will be shopping at Massmart as they know about customer service as well as customer due diligence. Pathetic really