Review Waiting 40 minutes for the manager to finish her lunch before we could be helped

To Whom It May Concern,

I recently bought a fridge/freezer from one of your shops, after having issues with the fridge the sales lady whom I can confirm bent over backwards to accommodate me sorted the issue out, I then decided to go buy a washing machine and vacuum cleaner but this time on account, after I was approved, I was called and asked to come in to sign the documents. I arrived at your outlet at 12h17, and was told by the sales lady that she is very sorry but the manager is on lunch, and only the manager can print the required documents, will we please be willing to wait she will not be long, with the excellent service received from Rita, I said ok, although I myself slipped out from work I will wait, after waiting about 30 minutes I enquired when will the manager be back, I was informed that the manager was in the shop, but on lunch!!!!!! WTF???? So you are telling me, that even a manger of a furniture shop in these terrible time of business is on lunch, no transaction can be concluded? After I made it clear to the poor sales lady that this is absurd, and I would rather cancel the deal, she begged me to please be patient, she will get into trouble, right then the phone rang on the sales lady's desk, and it was clear that the manager must have overheard my complaint, she then apparently kindly found 1 minute to authorise the sale to be printed out for me to sign, I am extremely upset, and will not stop complaining about this utter disregard of customer service as a manager of a shop. How do you guys quantify this actions?