Review Very good store with bad representation

My wife visited Cosmo City shopping center where the manager refused to assist, she had a copy of my original ID and hers, original email copy of tv license to buy 43cm Hisence,She tried to explain that I'm a Husband they refused and I was at work, For me it does not make a business sense as we dicided to buy somewhere else,all copies where valid and confimed, we always been a OK client for long time and we are disappointed this time.