Review Poor customer service

In end of Feb 2020 i bought a new bed at OK Furniture Beaufort West, resteasy, i than realised the bed has a massive cut in the matriss and told them about it, o than understood that due to the lockdown there would be a delay, however the factrory has been open now for over a month and still nothing. One of the ladies called me last friday 10th told me the truck has arrive and i just need to wait they will deliver my bed thqt day. Its Monday and still ot even a phone call to say why it wasnt delivered on Friday like i was told. If i knew buying by OK cash will give me this shitty service i would have paid extra and gone somewhere else