Review Not Reliable at all

Alarm at my house has been defective, going off at night and no response call from the ADT Control room. Reported the matter at the Rustenburg brunch over a week ago and following up daily on the set appointment with the Technician to do repairs and always given an excuse "Tomorrow , Tomorrow" .

My question is that does this company really CARE about their customers , and are they honestly following their "motto"

Safety of my Home / Family is of outmost importance and the money one pays for the service stated by this Company is truly questionable.