CARDIES - HEAD OFFICE - Johannesburg

I was at cardies Sandton two weeks ago, and I must say, cardies Sandton team know their story, they're very helpful, very creative, they give you gift ideas if you are someone who has no clue what to buy, love their energy.

I recently visited your Gateway store and I am very disappointed with the Customer Service I received. The staff are rude and unhelpful (Michelle and Nikita). They had a "don't care attitude." The customer service that you provide will either make or break your business and Cardies Gateway needs to drastically improve the service they provide. We should strive to always provide wrold class customer service since it is what makes customers come back time and time again. However I will not visit the Gateway branch again until the staff learns to be polite and not lie to customers! I am most disappointed with the service I received, I've never been this disappointed with Cardies before.

I avoid the Cardies in Canal Walk at all costs as the service in this store is not just poor but shocking.

I was in the store a few months ago and wanted to purchase a SPCA bracelet.
The two girls at the till were arguing as the girl who was trying to help me was disrupting the cashing up.

I had no choice, last week, but to visit this store as I had limited time to shop around and needed a birthday card.
The one girl was sitting on the floor, legs straight in from of her, wide open and chewing gum and not discreetly, mouth wide open. I have no idea what she was doing there as she was not unpacking any stock.

I found the card and approached the counter. She finally got up from the floor, continuing to chew to ring up my sale, having a loud conversation with her colleague, who was on the other side of the shop.

When I made a comment, both looked shocked.
From their reaction I can only surmise that they have had very little training.

As I understand, Cardies certainly does not have the monopoly it used to as there are many competitors out there that now sell similar products.

The only reason, as it is certainly not the price, anyone would visit these stores would be to have a good experience, friendly professional staff.