Reviews of OK FURNITURE - HEAD OFFICE, Customer Care, Contact Details - Pretoria

Soke to Bafana at OK furniture in Sontonga mall, he advised that the DSTV connector was R150 and when it was time to pay they said I must pay R300 because there manager was not there to do an override for them and I will collect my refund the following day. When I requested for my refund, they told me in cannot get it, as I had understood them incorrectly.

Attached is a photo from their system where these's a promo code and price.

I recently bought a DSTV package at the branch here in Vredendal. I was told that they had someone who installs it, but now it is the second month already and I'm still waiting that the person must come, as OK Furniture only lets him do it because apparently his fee is included in the package. I was more than once at the store and every time they had another excuse. Very very bad service. And above it all I already paid them. I am a very disappointed client. OK furniture service suck!

I had a very disgusting service at OK Phumulani Mall where they didn't want me to use my Discovery Card to purchase at the store. I was told to withdraw money and pay cash. They even took my ID copy and forced to sign as if im a thief

Waiting 1 week now for approval.
Communication sucks
Im permenantly employed with education department. Persal nr on payslip
and 3 months bankstatements and they still doubt me.

im so disappointed in the type of service of got. since i always purchase my products at this store. i normally buy cash but when i tried to buy on account it got declined. they cant even come back to me and ask how much deposit im willing to pay nothing. they just declined and not interested at all. they didn't even call me to explain the declined reasons . which i also feels its bad service because i provided them with extra income but still. i believe a customer must always be put first but ok furniture didn't go the extra mile to assist me.

We bought a tablet at the Carletonville branch that is advertised for R989.00 and left the store...we tried to start the tablet but it did not work. Went back to the store to tell them it was broken in which the salesperson replied yes he knew it was not working as somebody else returned it and showed me the marks on the side of the phone. He wanted me to go to the other branch at Gateway mall in which I replied it is not my duty so he went there and came back with another phone. Now I gave the present to my son and again the new one is not working either..... How do I get my money back because obviously this is not a good buy!!!

Customer service , non existing!!!!
Staff take your document and go into a room , a office and does not tell you what is happening !
when I go in after 10 min to tell them that I would like to Change the purchase item.
I was told that I can not go in
After a 10 min more . I told them that they do not need to continue with the application

As a customer I was not informed as to that they are doing behind closed doors with my ID and payslips
this is not a good practice , as when my " application" was taken it was done at a table on the sales floor

If the process was made clear as to what is happening, if would have been better.
But just to be told that I can not go in , is completely un expectable
I could under stand if they was busy with banking or some practice that had a security Rick
but this was not the case
And no explanation was given, even after I went out , no one even made the effort to phone me
so clearly your company does not need or want turnover !!and is just willing to lose customers

I will make sure that all my family and friends Know about this incident, and will Not support your company

Thank you

I've bought a tv stand and a coffee table from OK in BLUE DOWNS Cape Town then i noticed that the glasses of the coffee table are broken so they took them back,the manager promised that the new glasses will be delivered to my house the next day, that was end of May but untill now i'm still waiting for the glasses.I went to the shop several times to fetch the glasses but every time when i'm there they tell me that the glasses will be delivered to my house the next day,i'm tired of waiting now and i've paid the full amount for the product so it seems like they don't care now

I bought a fridge a month ago in Queenstown to be dilivered in Bloemfontein it has not been dilivered. I was told to wait for two weeks but its been three now ,I call to check up on it they always say they'll get back to me but never do. I am a student and I am very much struggling without a fridge. This is really poor service !

What absolute dissapointment in the purchase. On delivery missing a draw not assembled properly at all draws don't fit big gap at base and so on this is after spending over ******** at OK middleburg
And after delivery of the lounge suite one of the cushions were torn
Pics will be sent to the MD of OK. Not