Aggressive customer service, especially if you dare to write a review.
Our goods arrived damaged, wet, and mouldy with a distinct Urine smell, but the GM/social media person will go out of his way to have the review removed before trying to deal with the issue or even just giving you a simple apology.
I'd look elsewhere for shipping, no one needs to pay this much money just to be treated this poorly and have your goods arrive damaged or worse.