Fidelity ADT sold a solution whereby my system could be controlled remotely. They did not check the suitability with my current system where there is a problem. I was ensured they would rectify this by several people at ADT. We are roughly 2/3 months in & have been solicited to make further purchases to enable the system.

No response. No accountability. Constant following up.

I am hoping my mail, below, publicly will entice a resolution as promised well over a month ago.

Regarding the "My DSC Power Series Alarm system"

Dhinesh i really don't want to follow up on this repeatedly. It has been way over 10 weeks and the agreement was that the appropriate equipment for the installed remote activation etc would be with me by now, this was by your estimated time frame.

A vendor cannot sell part of a solution and expect the buyer to make further purchases when a fault is found in compatability, this should have been known to you before accepting payment. More than one of your technicians along with JP, yourself, and the gentleman who helped synch our cameras, noted the incompatibilities.

We agreed that when the equipment arrived it would be installed in accordance with what was already sold to me. I have sent you pictures that the application still does not work!

As it stands ADT has sold me a solution that does not function well, and then I have been misled to believe it would be rectified when appropriate parts were available. Now, I am being solicited to make further purchases on alternative methods - this is not what was agreed.

Please advise when the appropriate equipment matching the solution sold will be implemented?