Review Very Poor Service

Three months ago I handed in my glasses for repair. They promised it would take two weeks, it is now three months later and, I told them yesterday to cancel I will go to Torga Optical. It is my opinion that Spec Savers service is non existent. Brits Mall lost my classes and after two and a half months said they would replace it at their cost (which I think is only fair), but after many phone calls and countless empty promises I told them to cancel I will go else where, The ease with which they came up with excuse after excuse tells me this is not the first time they haven't made true on their mistake and I'm sure it won't be the last. I am thankful that financially I can go and get glasses, I feel sorry for those who can't. The level of unprofessionalism and lack of care is disgraceful. You see the way to build a successful
business is one satisfied customer after the next, something they missed out on. Never again will I or my family go to Spec savers again.