Review BAD SERVICE

This companies representatives are totally unreliable, they make appointments and then do not stick to it nor do the effort to cancel the appointment. After two weeks of completing the service agreement the system in the house we bought are still not up and running, I just mailed them to cancel it would rather use another security system, how are you to feel save and secure if this is how they treat you from the start, how will the service be once the service is up and running, just wondering are they also going to take two weeks to respond when your alarm are activated?