Review of Department Of Home Affairs

I'm still waiting for an unabridged birth certificate after 4 months and after filing the DHA25 and DHA288 twice. One of the officials could not even tell me the sequence of events that lead up to obtaining this certificate. I believe my paper work has not gone beyond the confines of that office for the simple reason that the right hand doesn't know what the left hand is doing. I will not be surprised if I get another call to come and re-lodge this application after it mysteriously disappears from their system. I'm disgruntled and enraged that such ineptitude can be allowed to happen when people get paid to destroy other people's lives. I have lost revenue because I cannot obtain this certificate. What is a person to do really?