Review Shocking sercive from Partserve Channel Support

We bought an Epson Printer, our slip states 3 years warranty - one week after we had it for one year, it stopped working.
The printer is used occasionally and has not even had an ink top up since it was purchased. We took it to Partserve Channel Support and were told it was out of warranty???They quoted me R2264.94 which is R600 less than a brand new printer - what could be so wrong that it would cost that much on a new hardly used printer???
I have been trying to talk to someone from the company for 3 days now, the relevant person Donovan is always on the phone and despite promises to get him to call me back, this never happens. I have tried to get details of management and was told by reception that they do not have their details or contact numbers.
This is shocking service and totally unacceptable - DO NOT USE THIS COMPANY FOR ANY REPAIRS!!