Review Bad customer service

I went to clicks cradle stone to purchase pampers for my daughter and I wanted to use my card tht has money through points and the lady SUZAN told me she cannot help me as I have to call head office if I want to use the card since I ddnt have the card wth me then I decided to download the app and loaded the card details on the app and another till operator opted to help me and it went through SUZAN was extemely rude and ddnt want to assist me she just brushed me off by telling me I must call head office first