Review Bad service

On Sunday morning 3:35am, there were cries for help in our yard right by our window. We activated the panic alarm. We got a call from ADT that said they sending armed response. An hour later no one came. I phoned ADT and they assured me they sending someone. At 5am still no ADT. We called a different company who arrived here within 2min. They found a person being attacked by 4 persons with knives. This just shows me how useless ADT is. After 2hrs of pressing my panic button, no one of ADT arrived, nor any follow up calls to check if we are okay. This make me thinking of cancelling ADT conpletely. Very bad!