Review Nike Air

I would just like to know what went wrong with the design of your Nike Air sneaker as attached? It is very uncomfortable especially when standing, that gel portion at the back sinks in providing no support at all. I am so annoyed at this overpriced item that I hardly wear. From the many reviews I have read you guys barely respond so that's fine. I won't care to go near your products ever again. And you probably won't care about that as well and with this I am fine as well. Just overhyped and under delivering.