Review Wrong phone sold

I went into the Thaba Nchu Exact store to buy a Huawei phone and that's what I said when I got there but I then realised when I got home that theu had sold a Vivo. I went back to the store to return the phone and they said that they had a no return policy. However, the person that assisted me admitted that I did tell him what I wanted but then gave me the wrong phone. So I called the head office and a regional manager went to the store to sort out the case. The employee then told her a different story saying he told me that there were no Huawei phones but rather Vivo, which is untrue. But sadly the manager believes them without even giving me a fair chance to explain the matter... I am livid and very disappointed as I worked really hard saving up for that phone, which had features I would've used for my business. I am utterly disgusted at the significantly poor service I received and I regret not recording that guy admitting that he was wrong.