Review APPALING SERVICE FROM NIKE

below mail sent to Amith on 28 Aug 2021. got his details from Nike Mall of Africa.

Hi Amith


Please refer to attached pictures of Nike running shoes (which I have never used for running) purchased on 12 January 2020. I saw the takkies at Nike Gateway, whilst on holiday in Durban. Unfortunately they did not have my size – but they kindly reserved a size 11 at Eastgate. On our way back from Durban on 12 Jan – we stopped at Nike East Gate and collected the shoes. Most comfortable shoes which I only used for leisure – as I have other Nike takkies that are about 8 years old which I use for walking. Due to my slipped disk and cancer – I cannot run. Instead my Wife and I walk quite a lot in our estates as well was walk on the treadmill, using my older Nike shoes.

In about late may / early June this year I noticed the tear in both the newly purchased takkies rear (refer to pics attached). At the time I purchased the shoes I was assured that I could use them for jogging as well as walking. But it looked so good and was so comfortable – that I only used them for leisure. I did write my story on your website customer service site and submitted the pictures – but received no reply. I subsequently took the shoes to Nike Mall of Africa. Godfrey (I think that was his name, he is one of the managers) called one of the regional managers to explain the damage – and I was asked for proof of payment – and said that the bank statement reflecting the transaction will be fine. I received proof of the payment from my banker (attached) which I took back to the store – and spoke to another manager, Mo. He called another Regional Manager – and I was told that Nike will not entertain my complaint as the shoes were purchased a long time ago.

Just want to let you know that I have been supporting the Nike brand for as long as I can remember. furthermore, I have travelled to most parts of the world, mostly on business as well as holidays – but never purchased my takkies anywhere by SA, obviously to support our local retailers. I have never ever experienced a defective pair of Nike shoes, ever, until now.

I cannot understand why my most expensive Nike shoes that I purchased in Jan 2020 is defective – even though I only used It for leisure,

I would appreciate a response please – and what is Nike going to do to restore my confidence in this international brand.

Regards
Dev

Dev Moodley
Consultant
DD Advisory
Mobile: 083 308 2124