Review Phone calls not answered 99% of the time!!! This is East London Hemingways Mall Dischem Pharmacy.

The general in shop experience is good and the people helpful, which is more than I can say for the Pharmacy!! I have to phone for my chronic medication that I get someone to collect for me once a month. I have tried to phone 7 times today of which only two calls were actually answered. I spoke to a chap by the name of Kyle who listened to my story and was very patient and helpful. He would give a message to the Pharmacy to phone me back.....Thanks Kyle but I am still waiting for that to happen. I was wanting to get my meds collected tomorrow as I am going for an operation and will be out of action for some time. This is not the first time that this has happened. It is a monthly struggle. It is almost as if because you are phoning you are not important to them, even if that is all they say when you are waiting to be answered. PLEASE PLEASE PLEASE up your service as I am sure that I am not the only person with this problem. You know things are bad when you have to resort to a complaint email. Regards Denise Preston PS DO NOT TELL ME TO USE THE APP!!!