Review Unprofessional and lied to constantly by Vodacom 4 U shop (Cape Gate)

Applied for a new contract at Vodacom 4U at Cape Gate mall on 20 August 2021. Demi said that it would take only a few minutes. Afterwards she said I have to come back the following day as the system is down. I went back 4 days and every time the "system was down". I asked Christiaan Wyngard (CJ) why it is taking so long and he said it always takes this long and that it is normal. Later I found out that Christiaan lied to me as the regional Manager and his colleagues confirmed that this is not true.

After two weeks I visited the other Vodacom shop at Cape gate mall (close to Checkers) and they helped me immediately. Yet they couldn't help me as the other Vodacom shop messed up my profile and they where blocked from completing the order. Theresa (from the second shop) was so helpful and even called the regional manager and also tried calling the manager of the first shop. The manager at the first shop (think her name is Nicole) was so rude and just ignored her.

The regional Manager (Erwin) called me and said that the lady that helped me ruined my application on the system and that the IT team will need to fix this. According to him it would take 4 to 24 hours to fix and that he would follow up with me the following day. This never happened and I went back each day and nothing was done to this issue. I visited the shop and they said it will be fixed after 48 hours (lied again), and yet after 48 hours nothing again. I was promised being called back, nothing. I was lied to over and over and this is just disgusting.

The regional manager also ensured me that the lady that loaded my application incorrectly wont deal with customers anymore as she never told anyone about the mistake she made until I started complaining two weeks later. Yet when I visited the store this weekend twice she was helping clients. I must be the laughing stock of Vodacom. She even listed my details as "Fraudulent Connection", and I have a photo as proof.

Theresa and her team was so far the only one that wanted to help and the equipment I need is waiting for me at her shop, yet I cant get it because of this mess. Is Vodacom allowing this unprofessional attitude towards new clients? Is Vodacom happy to accept new clients or do I need to shop elsewhere? Will steps be taken to ensure this doesn't happen to other clients as I can clearly see this is a trend at Vodacom 4 U (I got info at the shop and even online people complain of the same thing)