Review Shortage of things I ordered online
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Clicks Head Office, Contact Details, Address, Clicks Head Office ComplaintsCorner of Searle & Pontac St Cape Town 8001P.O. Box 5142 +27 21 460 1911https://www.yellosa.co.za/img/za/x/_1539847100-39-clicks-stores-head-office.jpg
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Shortage of things I ordered online
I ordered online and one of my things has not been delivered it's been 14 days now when I call call centers keep on giving me a reference after my reference I'm annoyed and dissapointed if you can't bring my parcel refund me PLEASE
PUBLIC USER
Good day Sir,
I trust that you are well.
I am extremely unhappy with the service I received at one of your stores - Clicks Southgate.
Yesterday I made a purchase of R424.76 and there was a problem with the Till.
The till operator said that the transaction did not go through on the system but when I looked at my internet banking it showed that the payment had in fact gone through, I made him look at my cellphone banking alert at this point.
After almost 30 minutes of deliberation I asked for the manager. When the manager eventually came to the Tills (Ms. Fikiswa Dlamini) she was very condescending and rude and asked me to leave the store and return in the morning if the money hasn’t been reversed back into my account. I asked her to call the Head Office to find out if there’s no way that I could get my money back at that moment, she connected me to someone who told me that the banking department had already gone home and that they wont be able to assist which did not help me much.
I explained to her that I do not live in JHB and that I was merely at that store to get some spoils for my kids because they live in JHB.
She very rudely asked me to leave and told me that she would call me if she had any news for me. After she gave me the ultimatum of leaving the goods in the store or paying again EVEN AFTER I SHOWERD HER THAT THE TRANSACTION HAD GONE THROUGH ON MY CELLPHONE.
So now my question to you Sir is, how does this happen at a reputable store like clicks? Will I ever get my money back? Is this the new way that Clicks operates in the financial position that we find ourselves in as a country?
I am so disappointed in the conduct and attitude of your staff members, that I will never set foot in another Clicks store ever.
All I really want is for my money to be paid back into my account because I work very hard for my money.
I trust that you are well.
I am extremely unhappy with the service I received at one of your stores - Clicks Southgate.
Yesterday I made a purchase of R424.76 and there was a problem with the Till.
The till operator said that the transaction did not go through on the system but when I looked at my internet banking it showed that the payment had in fact gone through, I made him look at my cellphone banking alert at this point.
After almost 30 minutes of deliberation I asked for the manager. When the manager eventually came to the Tills (Ms. Fikiswa Dlamini) she was very condescending and rude and asked me to leave the store and return in the morning if the money hasn’t been reversed back into my account. I asked her to call the Head Office to find out if there’s no way that I could get my money back at that moment, she connected me to someone who told me that the banking department had already gone home and that they wont be able to assist which did not help me much.
I explained to her that I do not live in JHB and that I was merely at that store to get some spoils for my kids because they live in JHB.
She very rudely asked me to leave and told me that she would call me if she had any news for me. After she gave me the ultimatum of leaving the goods in the store or paying again EVEN AFTER I SHOWERD HER THAT THE TRANSACTION HAD GONE THROUGH ON MY CELLPHONE.
So now my question to you Sir is, how does this happen at a reputable store like clicks? Will I ever get my money back? Is this the new way that Clicks operates in the financial position that we find ourselves in as a country?
I am so disappointed in the conduct and attitude of your staff members, that I will never set foot in another Clicks store ever.
All I really want is for my money to be paid back into my account because I work very hard for my money.
PUBLIC USER
email hello peter..they will resolve your issue..i also stopped buying from this rude place