Review No service delivery

I very disappointed in the service I have been receiving from adt monitoring services with regards to patrols i request from them.adt is sub contracting secupro for patrols in my area but they don't patrol during the day or at night therfore I request on certain days when I really need them to patrol but yet I'm not getting the service I request or pay for this is unacceptable .I have even went as far as to contact Grant at secupro myself and left multiple message with Desiree nd with agents for him to call me back regarding my complaint but until now no respond.if this matter is not sorted out by adt whom I'm paying for this service then I'm going to cancel this service as it's not benefitting me the customer.