Review Disgusting and no communication

Dis-Chem Westgate
On Tuesday, 1 June, I got a phone call from head office to inform me on my prescribed medication. I was so thankful, this was the first time this have ever happened. When the lady confirmed my order, she said I could collect it. There wasn't any delivery option, but then I requested delivery and she said it is possible. When I asked about one of the pills, she said that I needed a new script, but for now I can have it and submit my script afterwards. On Thursday, 3 June, I WhatsApped the store to confirm the delivery of the pills. Needless to say, they read the WhatsApp. On Friday, 4 June, the medication and prescribed body lotion arrived. I opened it, and I found the lotion wasn't mixed. It was all separate in the bag. The one pot was open and the cream was bulging out and the pills wasn't included. I phoned the store and told them that I am currently not impressed by what they call quality service. After waiting 2 hours for them to come and pick up their mistake, I phoned them, telling them that I am going to leave for lunch, I can not make the co-payment, since I am not home and I need my card. I confirmed that I will leave the messy cream at the complex security and they can pick it up. An hour after I got home, the intercom rang and I opened the gate. As I walked outside I found the Dis-chem bike, parked. It was the same guy from that morning. He came to bring me my money, that was already a co-payment, that morning. I refused to accept it... Then I found out that there was a miscommunication in the store. The lady, who dealt with my problem, was on lunch, when I phoned. The stand in, who answered the phone, took the message as "bring me my money, I'm going to another branch to resolve the issue". Now we are at 16:50... The delivery guy took the change, got the cream and went to the store. It was only on Saturday morning, 24 hours after the first delivery, that my order was delivered, in full.