I am Metro Police Officer and is regarded as an "Essential Worker" that does not have to join a queue. Tumelo and Lesiba that is working at the NIKE shop in East Rand Mall Boksburg were absolutely rude to me and did not allow me to enter the shop if I was not willing to join the queue. I was told to wait outside when I requested to see the Manager. According to the them, that rule/policy does not apply to "NIKE" since Level 5, so regardless whether you are an essential worker or not, the same rule of queuing applies to everyone? Their manner of approach is TOTALLY disgusting and they had the audacity to even question me on how I do my job as an officer, I was asked "why am I at the Mall and not on duty???". I do not report to "NIKE's employees, they do not know my working hours and have no right to question me in anyway. This was completely embarrassing, I had to turn back and leave like a fool. Nike has lost the plot if this is the way customers are treated. Its sad to see that the consumer experience and satisfaction is no longer a priority, the very people that builds these large brands. I hope this complaint reaches the relevant authority before I am forced to take this matter further...
Regards,
Disgusted Customer
Review Poor Customer Service from Nike East Rand Mall
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Nike South Africa Head Office, Contact Details34 Melrose Blvd, Melrose, Johannesburg+27 11 256 0700https://www.yellosa.co.za/img/za/h/_1594198754-63-nike-south-africa-head-office-contact-details.jpg
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Poor Customer Service from Nike East Rand Mall