Review BAD SERVICE

1. The service from your company is so bad that we have decided to Never again hire any cylinders from you
2. I have dealt with Verna Bridgens since 8th October 2020, then with Nathaneal Swartz, both promised me feedback on my query, now I have to deal with an accounts department who seems incapable to sort out the problem
3. Covid hit us on 27 March 2020 and we were stuck with an empty cylinder since, we could not refill or return during lockdown, yet we where charged with your excessive rental for all the months that we could not work or use an empty cylinder. We are not a company but pensioners who use the gas as a tool to help us build a container house
4. I understood (incorrectly) that we had to pay a deposit on the cylinder. When we wanted to return the cylinder in August 2020 to Build It in Malmesbury, they could not assist us and complained that Affrox is also not giving the service that they needed.
5. Verna explained that there are no deposits payable on the cylinder, she undertook to look into the matter, I then see it was forwarded to someone else to look into. Not on. If you undertook to help me sort out the problem, then you do so, even if it falls outside your scope of work.
6. Nathaneal the same. 16 Feb 2021, I forwarded everything through to him
7. The cylinder was returned to Build It eventually after a big hassle and now I would like to see results on my query