Review Absolutely shocking!!!

ADT technical guys came to my house on three occasions in 2 week to sort it out my beam,apparently was a battery,beam is still not working....armed response called 10 min after alarm was activated In different area of my property,I mention the problem to the operator,she advised me to get someone else but I paid for two call out fees and extra payment for the job.....Really??????????? Is this your service ADT?????