Review Bayside Tableview

Account # ********. Gert Wessels

In mid-September, my internet data ran out (I have a wifi tower). This was due to one of my staff members downloading movies on his cellphone.

I went in to the shop and requested data to last me till end September. I was told by the staff member (Surname Lombard) that I would need 100G and R1600 was loaded onto my account.
The following month when I went to pay my account I queried the high amount and was told that it was probably because the next month had already been loaded. I paid roughly half of the amount.
So 1 December I went in to Table Bay Mall to pay the account and was told that the account was over R5000.
I was told that they couldn't sort it out so I had to go back to Bayside.
Bayside told me that the R1600 was incorrectly loaded as recurring and I was also told that 20G would have been enough.
The manager told me that I would have to pay the full amount owing before Vodacom would look at the query or even consider a refund for the erroneously added recurring data. I was told by the manager that he had sent in an email and would contact me within 24 hours. Needless to say, it is now the 4th of December and I can't phone the shop. The phone just rings.
I am very unhappy about this as my internet and phones have now been cut due to the fault of a staff member who doesn't even work there anymore. I refuse to pay this amount as it is no fault of mine. In the meantime I sit without internet or phone. COULD SOMEONE PLEASE SORT THIS OUT.

Regards
Gert Wessels