Review Unprofessional Optometrist

The lady optometrist who tended to my husband at Tygervalley Specsavers 13 Oct 2020 made him feel extremely unwelcome. She was cold, openly rude, abrupt, spoke unprofessionally in a condescending manner which is totally unacceptable! She was also bitter towards him as he still had his lenses in. He was told that he should have removed them prior to coming for his appointment which is totally ridiculous considering he was there because his spectacles had broke! How was he supposed to see to drive??? She continued to complain because he never brought a container for his contacts, which was NOT communicated to him at the time the appointment was made, yet i did mention to the receptionist when making the appointment, that he was wearing contacts. She proceeded to fetch a container which she then threw down beside him and told him that he would have to pay for it!. I recommended that branch to my husband which I now totally regret. I don't think this is the kind of review you want to see but but then again that's not the kind of service he expected either.