Review Disappointed at Indifferent Service Received By Station Square Franchise

I have been looking for a Miter saw and through the Facebook Marketplace found an advertisement for a Ryobi saw.
The ad did not indicate that the sale was through Cash Crusaders, on the 17th I replied to the ad enquiring if it was available, Collen Mothapo replied that it was. I offered him R150 extra for transport if he delivered it to me.
He replied, “we just don’t deliver here at Cash Crusaders”.
On the 18th, I supplied Collen my email address and asked him to send me a written quote which should include the cost of shipping the saw through PostNet.
He called back on WhatsApp at 9:21 it was a bad line, we hung up.
I WhatsApp him back and queried the condition of the saw.
Collen WhatsApp called me back at 10:55 to assure me that the saw was in good condition. During the call I asked him to send me his physical address as I would come in on Monday to collect the saw.
I then sent him my cell phone contact number, and separately at 11:32 asked him what his address was.
As I had not received a response to my 11:32 WhatsApp message, I Googled Cash Crusaders in the area that his Facebook map indicated, and called the Sunnyside and Arcadia branches, to be told “Collen does not work here”.
On the 19th at 6:11, I WhatsApp him again to ask him what his physical address was. I did not receive a reply, so at 21:27 I again sent him a WhatsApp message and asked him what his address was.
At 11:26 the following day, Collen WhatsApp called me, and I asked him to supply me his physical address.
On Sunday at 17:11 I WhatsApp him again and asked for his physical address, as on the Monday I had a limited window of opportunity to collect the item.
At 19:38, Collen sent me an out of focus picture of a map, I replied and told him, I could not read it, could he please send me the typed address details? He sent me another out of focus map picture, I again told him I could not read the details, could he please type the details and send it to me so I could enter them into my GPS? He then did so, asked me if I was going to come on Monday, I replied in the affirmative, and he wished me an enjoyable evening.
I then Googled the address he supplied – the Station Square Cash Crusaders does not have a Google pin, but from the area it is located in, I took a decision that as the shop was next door to the railway station, for an elderly European, who had no idea what the parking situation was, I decided I was not going to risk it.
On Monday at 08:25, I then WhatsApp Collen and asked him to send me a Cash Crusaders Quote on a company letterhead which should include the cost of delivery using PostNet (who are in the same building) and that when I received the quote I would EFT the funds.
Collen Whatsapp me back, queried if I was coming, assured me the area was safe, asked me if I was coming, I replied NO, and he then told me that I could call the land line, speak to his manager who would supply me with the EFT details.
Collen did not have the courtesy to supply me with the managers name or contact details.
I WhatsApp Collen back “Hi Collen, we seem to be at cross purposes. I sent you my email address, please give it to your manager to send me an official quote on a Cash Crusaders letterhead with all the company details. When I do the EFT I will supply my cell number, name and address for the PostNet document”.
That is the last I heard from Collen.
It is highly unlikely that the saw is still available, but training on how to meet customer needs and concerns, as well as the alternative systems available to Cash Crusader franchises could only benefit the operation.
I also posted on the Cash Crusaders Head Office site, BUT ALAS NOTHING NO RESPONSE.......